aw999 Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how aw999 ("aw999", "we", "us", or "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "your", or "Player") who access or use the aw999 platform at aw999.io, including all associated games, betting services, payment facilities, and customer support channels.

This Policy applies to all data processing activities conducted by aw999 in connection with the platform, regardless of the device or method you use to access it — whether via desktop browser, mobile browser, or any other access method.

By registering an account or using the aw999 platform, you acknowledge that you have read and understood this Policy. If you do not agree to the practices described herein, you should not use the aw999 platform. This Policy should be read alongside the aw999 Terms & Conditions.

2. Data Controller Identity

For the purposes of this Policy, aw999 acts as the data controller in respect of personal data collected and processed through the aw999 platform. As data controller, aw999 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

All data-related enquiries, rights requests, and complaints should be directed to our support team at [email protected]. This address is a plain-text contact detail and is not a clickable link.

3. Personal Data We Collect

aw999 collects the following categories of personal data from players and platform visitors:

3.1 Identity Data

• Full legal name as it appears on official identification documents
• Date of birth (used for age verification — players must be 21 or older)
• National ID Card (NID) number or passport number where verification is required
• Photograph or scanned copy of identity documents submitted during KYC verification

3.2 Contact Data

• Email address used for account registration and communications
• Mobile phone number (used for account security and, where consented, promotional SMS)
• City of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

3.3 Financial Data

• Mobile banking account identifiers associated with bKash, Nagad, Rocket, or Upay (account number or registered mobile number only — not PINs or passwords)
• Bank account details where bank transfer is used as a deposit or withdrawal method
• Transaction history including deposit amounts, withdrawal amounts, and dates in Bangladeshi Taka (৳)
• Bonus and promotional credit history

3.4 Technical & Usage Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session timestamps, login history, and session duration
• Pages visited, games played, bets placed, and betting patterns within the platform
• Referring URL and entry-point data

3.5 Communications Data

• Records of your correspondence with the aw999 customer support team, including email content, live chat transcripts, and complaint records
• Survey responses and feedback submitted voluntarily through the platform

3.6 Responsible Gaming Data

• Deposit limits, loss limits, and session time settings applied to your account
• Self-exclusion requests and cooling-off period records
• Responsible gaming tool usage history retained for compliance and player-protection purposes

4. How We Collect Your Data

aw999 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or responding to a survey.
• Automated technologies: Data collected automatically as you use the platform, including via cookies, web beacons, server logs, and similar tracking technologies (see Section 7).
• Third-party sources: Data received from identity verification providers, payment processors (bKash, Nagad, Rocket, Upay), and fraud-prevention service providers where necessary to verify your identity or protect the platform's integrity.

5. Legal Basis for Processing

aw999 processes your personal data on the following legal bases:

Processing Purpose	Legal Basis
Creating and managing your player account	Performance of a contract (the aw999 Terms & Conditions)
Processing deposits and withdrawals	Performance of a contract
Age and identity verification (KYC)	Legal obligation; legitimate interests
Anti-money-laundering checks	Legal obligation
Fraud prevention and platform security	Legitimate interests
Responsible gaming monitoring and intervention	Legitimate interests; legal obligation
Sending transactional communications (e.g., withdrawal confirmations)	Performance of a contract
Sending promotional communications	Consent (opt-in only)
Analytics and platform improvement	Legitimate interests
Compliance with legal obligations	Legal obligation

6. How We Use Your Data

aw999 uses the personal data it collects for the following purposes:

• To register and maintain your player account on the aw999 platform.
• To verify your identity and age in accordance with the 21+ eligibility requirement prior to allowing account access or processing withdrawals.
• To process deposits made via bKash, Nagad, Rocket, Upay, or bank transfer and to fulfil withdrawal requests in Bangladeshi Taka.
• To detect and prevent fraud, money laundering, bonus abuse, and other prohibited conduct as defined in the aw999 Terms & Conditions.
• To provide customer support and respond to account enquiries, complaints, and responsible gaming requests.
• To send you important transactional communications, including account security alerts, deposit confirmations, withdrawal notifications, and updates to these policies.
• To send you promotional communications about aw999 bonuses, seasonal offers (including BPL season promotions, Eid specials, and Pohela Boishakh campaigns), and new game launches — only where you have provided explicit consent to receive such communications.
• To monitor gameplay and betting patterns for responsible gaming purposes, and to apply or enforce the responsible gaming tools you have activated on your account.
• To conduct internal analytics that help us improve the platform, optimise game performance, and enhance the overall player experience for our Bangladesh audience.
• To comply with applicable legal, regulatory, and reporting obligations.

7. Cookies & Tracking Technologies

aw999 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small data file placed on your device when you visit the platform. The following types of cookies are used:

7.1 Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be disabled. They include session authentication cookies that keep you logged in to your aw999 account, security tokens that protect against cross-site request forgery, and cookies that remember your preferred language and region settings.

7.2 Performance & Analytics Cookies

These cookies collect anonymised information about how players use the platform — for example, which games are most popular, which pages generate the most errors, and how long sessions typically last. This data helps aw999 identify performance issues and prioritise improvements. These cookies do not identify you personally.

7.3 Functional Cookies

These cookies remember choices you make on the platform, such as your preferred deposit method or responsible gaming settings, so you do not need to re-enter them on every visit.

7.4 Managing Cookies

You may configure your browser to refuse or delete cookies at any time. However, disabling strictly necessary cookies will prevent certain core platform functions — including the ability to log in to your aw999 account — from operating correctly. Instructions for managing cookies are available in your browser's help documentation.

8. Data Sharing & Third Parties

aw999 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the following circumstances and only to the minimum extent necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Visa/Mastercard processing partners receive the financial data necessary to process your deposit and withdrawal transactions.
• Identity verification providers: Where KYC verification is required, your identity documents and personal details are shared with our approved verification partner to confirm your identity and age.
• Fraud prevention and security services: Anonymised or pseudonymised data may be shared with fraud-detection service providers to protect the platform and its players from abuse.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory authority, aw999 may disclose personal data to competent authorities without prior notice to the player concerned.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of aw999's business, player data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

All third-party service providers engaged by aw999 are bound by data processing agreements that require them to handle your personal data securely, in accordance with this Policy, and solely for the purposes for which it was shared.

9. International Data Transfers

The aw999 platform primarily serves players in Bangladesh and processes most data within the region. However, certain technical service providers — including cloud infrastructure and analytics platforms — may process data in data centres located outside Bangladesh. Where such transfers occur, aw999 takes steps to ensure that appropriate safeguards are in place, including contractual data protection clauses consistent with recognised international standards, so that your personal data receives a level of protection equivalent to that described in this Policy.

10. Data Retention

aw999 retains your personal data for as long as your player account remains active and for a reasonable period thereafter, as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with anti-money-laundering record-keeping obligations.
• Transaction and financial data: Retained for a minimum of 5 years from the date of the transaction.
• Customer support records: Retained for 2 years from the date of the last interaction, or longer if the matter relates to an ongoing dispute or legal proceeding.
• Responsible gaming records: Retained indefinitely where a self-exclusion is in place, to prevent re-registration by excluded players.
• Marketing consent records: Retained for as long as consent remains active, and for 1 year following withdrawal of consent as proof of compliance.
• Technical and usage data: Retained in anonymised or aggregated form for up to 24 months for platform analytics purposes.

When personal data is no longer required, aw999 securely deletes or anonymises it in a manner that prevents reconstruction of the original data.

11. Your Rights

As a player on the aw999 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access: You may request a copy of the personal data aw999 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that we limit the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: Where processing is based on your consent or a contract, you may request a structured, machine-readable copy of your personal data.
• Right to object: You may object to the processing of your personal data where that processing is based on legitimate interests. You may also object at any time to the use of your data for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

aw999 will respond to all verified rights requests within 30 days of receipt. Where a request is complex or numerous, this period may be extended by a further 30 days, with notice provided to you. Exercising your rights is free of charge unless a request is manifestly unfounded or excessive.

12. Children's Privacy

The aw999 platform is strictly intended for individuals aged 21 and above. aw999 does not knowingly collect, process, or retain personal data from anyone under the age of 21. If aw999 becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you believe that a person under 21 has created an aw999 account, please notify us immediately at [email protected] so that appropriate action can be taken.

13. Security Measures

aw999 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and aw999 servers.
• Encrypted storage for sensitive data fields including identity documents and financial records.
• Role-based access controls ensuring that only authorised aw999 personnel can access personal data on a need-to-know basis.
• Regular security assessments and vulnerability testing of the platform infrastructure.
• Incident response procedures to detect, contain, and notify affected players in the event of a data breach that poses a risk to their rights or interests.

While aw999 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely infallible. You are responsible for keeping your own account credentials — including your username and password — secure and confidential at all times.

14. Changes to This Policy

aw999 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via a notice displayed prominently on the platform and, where feasible, by email to the address registered on your account at least 7 days before the change takes effect.

The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how aw999 handles your personal data. Your continued use of the platform following the effective date of any change constitutes acceptance of the revised Policy.

15. Contact & Complaints

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by aw999, you may contact us using the details below:

• Email: [email protected] (plain text — this address is not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days and to complete formal rights requests within 30 days.

If you are not satisfied with the way in which aw999 has handled your personal data or responded to a rights request, you have the right to escalate your complaint to a senior review within aw999. Please reference "PRIVACY COMPLAINT" in the subject line of your email for priority handling. aw999 is committed to resolving all privacy concerns fairly and transparently.